At Anniversaree, customer satisfaction is our utmost priority. We are committed to ensuring every customer has a positive shopping experience. Please review our policy below to understand how we handle refunds, returns, exchanges, and cancellations.

A. Returns Policy

1. No Returns Policy with Exceptions

Since all our items are made-to-order, we do not accept returns and do not maintain inventory or stock. However, we offer exceptions in the following cases:

  • Damaged or Defective Items: If the product is damaged or defective upon arrival, we will issue a replacement or full refund without requiring a return. Customers must provide clear photo proof of the issue within 30 days of delivery to be eligible.
  • Wrong Item Received: If you receive the wrong item, we will send a replacement or issue a full refund at no additional cost.

2. Return Process for Exceptional Cases

If your order qualifies for a return or replacement, contact our support team at [email protected] with your order number, a description of the issue, and photo evidence if applicable.

B. Refund Policy

1. When Refunds Are Granted

  • Item arrived damaged or defective
  • Wrong item shipped
  • Package lost in transit and not resolved by the carrier
  • Order canceled within the allowed cancellation window

2. Refund Method

Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

C. Exchange Policy

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, contact us with your order details and supporting photos.

D. Order Cancellation Policy

Orders may be canceled within 12 hours of purchase. After that window, production may already be in progress and cancellation may no longer be possible.

E. Non-Returnable Items

Because our products are made to order, we generally do not accept returns for buyer’s remorse, incorrect size selection, or change-of-mind situations unless required by law.

F. Need Help?

If you have questions about refunds, returns, or order issues, please contact us and we will do our best to help.

G. Contact Information

If you have any questions, concerns, or need support regarding your order, please reach out to us:

  • Email: [email protected]
  • Phone Number: 210-593-3191
  • Business Address: 5900 Balcones Drive STE 100, Austin, TX 78731, United States
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CST